How To

Blacklist Activity from Certain Contacts or Exclude Personal Activity from Activity Capture

by Jennifer Preston on June 24, 2020

As you know, automatically captures Meeting and Email information from Google or Microsoft Exchange/Office 365. It does this fully automated in the background, no plugins or anything to click, it then associates all this activity to the right Accounts or Opportunities within Salesforce, Dynamics, your CRM, etc... and/or also pulls in NEW contacts we find in the calendar(s) or mailboxes.

Sometimes you use your work email or calendar for personal events.

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Problems Finding or Resetting your Security Token in Salesforce?

by Arnulf Hsu on April 29, 2020

When connecting to a Salesforce Sandbox you need to use the Salesforce Security Token method. Production to Salesforce connections use OAuth.

So for Salesforce Security Tokens, normally you would find this under:

From within Salesforce Navigate to your personal settings, enter Reset in the Quick Find box, then select Reset My Security Token.
Click Reset Security Token. The new security token is sent to the email address

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Reconnecting your Salesforce, Gmail or Office 365 Account

by Jennifer Preston on September 19, 2019

If for some reason your CRM or Email Connection gets disconnected or deauthenticated here is how you reconnect your Account to

1) Click on your picture in the upper right hand corner of the application. Click My Profile.

2) Click Connected Accounts Tab

3) If you have an existing connection and have a triangle showing, you will want to DISCONNECT this connector first

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Make a Trusted App in your GSuite

by Jennifer Preston on September 12, 2019

The safest way to give your GSuite users access to 3rd Party Applications such as is to whitelist them within your GSuite Admin Panel.

To do so login to GSuite as a Super Administrator.

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Channel Sales and Sales Partners

by Arnulf Hsu on June 1, 2018

As you undoubtedly know, relies heavily on Email and Calendar activity to determine what is going on with a Deal. The system is pretty good at correlating the right email/cal traffic to the right Deal. This is great for Direct Sales where you (the Account Executive) is in direct contact with the end buyer/user, but in the Channel Sales or Sales Partner scenario, where you are selling your product or service through a Partner, Integrator, Agent or otherwise the

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